A fully comprehensive Integrated Facilities Management Services company based out of India (Tamil Nadu, India) that provides a wide variety of services including cleaning, security and facility management services to its customers throughout the state.
Facility Solution Provider & Outsourcing (FMC)
The company employs a pool of contract workforce and field employees and has a Bring-Your-Own-Device(BYOD) policy in place. Each day, dozens of individual services are carried out at a number of locations and with a scattered workforce, WSE found it challenging to precisely track time and attendance. This created a challenge for Human Resource department to manage payroll. HR faced problems such as:
The company wanted to deploy a mobile app based check-in and check-out automation solution from their work facilities as a means to track and verify time and attendance of their contingent workforce. The Company also needed an audit report of all attendance records for contract compliance purposes.
Summary: The WSE staff management system was manual and excel based. From solely relying on guesses and estimates, WSE had no real visibility of staff requirements, or more importantly, what their forecasts were. They were managing the staff rotation with great difficulty without any formulated forecasts and some guessing.
WSE invested in a workforce management solution to cut costs and streamline frequent activities like employee scheduling, which ensured that the right staff, with the right skills, are working to meet project goals. At the same time, the system will keep staff levels to a minimum, and therefore reduce costs wherever possible.
This means they are constantly hiring employees to join their growing organization. When WSE deployed Workforce Management System, they were able to save an immense amount of time to focus on the operational side of the business. WSE cut down the scheduling time from 30 minutes to 2 minutes, creating a higher level of HR and management efficiency.
DIGIMIND WFM stores a wealth of information on every employee and managers were able to access and utilise the full scope of information:
WSE Provided employees with access to a variety of information including applying leaves, shift swaps, rosters, personnel details, worked hours, overtime, bonuses and work messages.
DIGIMIND developed fully customizable application for the industry with customizable modules such as Employee central database for salary, client invoicing, task assignment, Employee work scheduling (roster), client inventory detail, asset management etc.
HR provides authorised users with one centralised database. Multiple managers can access information using passwords that govern Data Protection issues, restrict user access and edit/delete options.
WSE offers a wide range of facility management services from event security to social housing maintenance. This means they are constantly hiring employees to join their growing organization. When WSE deployed DIGIMIND WFM, they were able to save an immense amount of time to focus on the operational side of the business. WSE cut down the scheduling time from 30 minutes to 2 minutes, creating a higher level of HR and management efficiency. With checks in place to protect from manual error, they were able to execute events with the right people at the right place at the right time.
Automating the process with the right software immediately helped the company save time and resources while creating a more efficient process for handling scheduling and time tracking. They were easily able to communicate schedules, shift details, shift requirements and track all of this and more through the system. With the web, mobile, and phone, employees can easily check their schedules any time of day which allows for significant improvements to the logistical aspect of scheduling making it a system that can “do so much more than we even thought was possible”.
With clear schedules and easy access, the company has been able to improve employee morale. Since they have reduced the need for employees to call in to check schedules and shift details, there are fewer logistics to worry about. With better communication between the employees and management, this has resulted in a reduction in the number of employees being late or no-shows.
At the same time, the system will keep staff levels to a minimum, and therefore reduce costs wherever possible.